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Have questions about DNA testing, your order, data privacy, or research partnerships? Our team is here to help.
Response Time
We typically respond within 24 hours on business days (IST). Urgent orders are prioritized.
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Your information is handled securely and in accordance with our Privacy Policy.
Results are typically delivered within 4-6 weeks after we receive your sample. You'll get email notifications at each stage of the process.
Absolutely. Your data is encrypted with AES-256 and stored exclusively on servers within India. We never sell or share your genetic information with third parties.
Yes! We ship DNA collection kits to all states and union territories in India. Shipping is free for all orders.
Yes. You have full control over your data. You can download your results and request permanent deletion at any time through your account settings.