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We'd Love to Hear From You

Have questions about DNA testing, your order, data privacy, or research partnerships? Our team is here to help.

Email Us

For orders, results, data requests, and general support

support@helixline.in

WhatsApp

Quick responses for orders, delivery updates, and basic questions

+91 9440634545

Response Time

We typically respond within 24 hours on business days (IST). Urgent orders are prioritized.

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Frequently Asked Questions

Quick answers to common questions

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Results are typically delivered within 4-6 weeks after we receive your sample. You'll get email notifications at each stage of the process.
Absolutely. Your data is encrypted with AES-256 and stored exclusively on servers within India. We never sell or share your genetic information with third parties.
Yes! We ship DNA collection kits to all states and union territories in India. Shipping is free for all orders.
Yes. You have full control over your data. You can download your results and request permanent deletion at any time through your account settings.
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